Frequently Asked Questions

Frequently Asked Questions

1. What type of fences do you install and what material options do you offer?

We install a variety of fence styles: Privacy, Picket, Chain link, Wire fence, Ornamental, Post & Rail and Farm Fence. Materials we offer are: Aluminum, Vinyl (PVC), Chain-Link, Wood, Wire Mesh. 

2. Do you provide free estimates?

Yes – all new fence installation estimates are free.

3. What information do I need to provide to the salesman?

You need to be prepared to discuss the following with your fence professional: exact location of the fence, purpose of fence, type of fence to include height, material, and style.

4. Will my fence have a warranty?

Yes, there is a one year warranty on workmanship plus the manufacturers’ warranty on materials. 

5. Is there a maintenance free fence?

Yes in our opinion the fences that require almost no maintenance are : Ornamental Aluminum, Vinyl (PVC) and Chain Link fences .

6. Do you use concrete around the posts?

Yes – all posts will be secured with the appropriate amount of concrete.

7. How deep to you set the posts?

All posts will be set 2 feet deep and secured with concrete.

8. What are my payment options?

Payment in Cash or Check is due upon completion of the fence. If your fence project includes special order materials, half down payment is due at contract signing and the balance due upon completion. We also accept Visa, MasterCard, and PayPal – please ask your salesman for details.

9. How long have you been in business?

Clean Cut Fence Company, Inc. has been in business since 1992 and we are members of the American Fence Association and the Better Business Bureau with an A+ rating.

10. What type fasteners do you use for your wood fences?

We use Hot Dipped Galvanized ring shank nails. These nails will last for the life of your fence and with the ring shank will not back out of the wood over time.

11. What type sealant do you recommend?

Any good quality sealant/water repellent should work fine for pressure treated fences. We recommend a good quality spar varnish for all cedar fences.

12. How long will a wood fence last? 

When maintained properly, you can expect a 12 – 20 year lifespan. However, the lifespan of a wood fence is greatly decreased when no maintenance or upkeep is performed.

13. How do I care for my wood fence?

Replace any warped or cracked boards as needed. Pressure-wash any stains and apply water sealant directly to wood surface every other year.

14. How do I stop my dog from digging under my fence?

We hear this question often and the best deterrent we have found is digging a small trench around the bottom of fence and fill in with concrete. (We do not offer this service). On chain link fence adding a tension wire to the bottom of the fence so that the dog cannot push out under the wire also helps. These are just tips and will not guarantee that your dog will not still dig.

15. Why do you charge extra if you hit rock?

We price all our fences assuming we are setting the post in dirt, not rock. Hitting rock will result in extra charges because it requires special equipment and is very labor intensive to clear rock in order to set posts properly, ensuring that your fence will not lean or fall during high winds and moist ground conditions.

16. What is the difference in pressure treated pine and cedar fence, and which one last longer?

Both types of fences last very well. Pressure treated pine lumber is prone to severe warpage, however the treatment process deters insect infestations and rot. Cedar has natural preservatives and while mild warpage should be expected over time it is nowhere near the severity you will experience with pressure treated pine. We do not recommend western red cedar for ground contact, however native cedar lasts very well when used for posts and framework.

17. Is there a difference in aluminum fences and what type do you install?

Yes there is a difference. Some companies are importing their product from China. We have found the import products to be inferior to American made aluminum fences. The wall thickness of the aluminum on the import fences is much thinner, the screws used on the import fences are poor quality and tend to back out of the fence or break off. The finish on the import fences dulls within a year’s time of UV exposure. We have not experienced these symptoms with any of the American made products.

18. What are some of the things I can do to make sure my fence install goes smoothly?

 We have created a checklist to help homeowners prepare for their fence install.
  1. Locate all property pins so that your fence does not encroach on your neighbor’s property. Most times your mortgage survey will give you a good idea where those pins are located. If you’re buying a new home your contractor should be able to provide location of property pins. If you’re in an older neighborhood, get with your neighbor’s chances are they will have a good idea where the property lines are. If property lines cannot be determined we recommend hiring a surveyor.
  2. If your neighborhood has a homeowners association, you will need to get approval before building your fence. Most will require a detailed drawing or footprint of where the fence will be constructed and the type materials that will be used.
  3. Some counties in Tennessee require a permit when building fence. Check with your local building codes department to determine if a permit is required. NOTE: you will need to pull your own permit if required.
  4. Locate all sprinkler/irrigation lines and heads and any unmarked buried lines or objects. Clean Cut Fence Company will contact TN One Call service for all known utilities (electric, water, cable, phone and gas).
  5. Clear any brush or obstructions from intended fence line prior to fence install.
  6. Have any dirt work completed before fence install.
  7. If you intend to add a storage shed or pool in your backyard it is much easier before the fence is installed.
  8. Make sure and schedule your fence install several weeks in advance as most reputable fence companies will have a backlog.

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